studies confirm it-----
Headsets improve workplace efficiency
productivity as much as 43%.
|In a commissioned study, the firm of H.B. Maynard & Co. concluded that adding hands-free headsets to conventional office telephones substantially improves productivity and overall call volume, while reducing phone-related employee downtime and physical discomfort.
In the course of the study, more than
2,000 telephone transactions were observed and
recorded on a time/motion basis at four firms
over an eight-day study period. Workgroups
studied included inside sales people, travel
agents, technical sales support personnel and
stockbrokers with previous headset experience.
The results showed that workers equipped
with headsets had an overall producitivity increase
of up to 43% over the control group. Time
spent in telephone related work activites was
reduced substantially. Repeat calls were made
without interruption, and ordinarily
time-intensive tasks, such as typing on a PC were
performed far more quickly and efficiently with
headsets. Not only was a reduced error rate and
improved service record noted, but workers on the
phone full-time with headsets placed an
average of 16 more calls per day than those
using traditional handsets.
equipped with headsets reported higher morale,
lower fatigue levels and fewer phone-related
physical complaints; after more than a week using
headsets, they couldn't imagine going back to
using cumbersome handset phones.
*H.B.Maynard Study courtesy of
Updated April 16, 2002 ©1999-2002 Phonex Communications, Inc.